Insurers

Because prevention is better than cure

About Us

Welcome to Lumo

A beacon of hope and progress in the landscape of employee mental wellbeing

Founded on the belief that mental health care should be as routine and accessible as physical health care, Lumo is the embodiment of a vision shared by Dr Kate Robinson, an experienced and respected clinical psychologist, and Mirsad Mustovich, a tech savvy business consultant.

Together, they launched Lumo with a singular vision: to boost employee wellbeing through preventive digital tools and immediate access to the very best therapists.

Built to meet
insurer challenges

Through hundreds of hours of therapy with patients referred through PMI providers we found that many claims could have been avoided through a proactive and preventative approach to mental health.

Encouraging members to engage with improving their mental fitness in much the same way that they do with their physical health gives insurers the dual benefit of reducing overall claims costs and enhancing retention by improving member engagement and reducing premium pressure.

Which is why we built Lumo to be the all in one mental health solution your members will love.

  • Weekly check ins with all members through Lumo Assist to encourage engagement with and understanding of their mental health

  • Individually curated mental wellbeing resources including video, audio and articles

  • Built in triage gives quick access to therapists following successful completion of your pre-authorisation requirements

Talk to us about reducing claims costs

Contact us

Experience the
Lumo difference

By taking an innovative approach to mental health support for insurers we’ve created clinical pathways that include digital tools with clinical excellence at scale.

Our unique Active Care model supports members across the mental health continuum with personalised digital tools and self care programmes embedded within clinical pathways. Ensuring that mental health support is available to all and not just those in need of therapy we integrate journalling, goal setting and an AI powered wellbeing assistant into every member journey.
Our network of therapists means that we can ramp up to meet any demand to ensure high levels of satisfaction and clinical outcomes while keeping costs low for our insurer partners.
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  • Preventative digital first clinical pathways engage members, build loyalty and increase retention

  • 65% users use Lumo to stop mental health worries from escalating, reducing the need for expensive therapy sessions

  • Reduced reliance on therapy sessions significantly lowers premium pressure

Clinical governance and excellence

Our team of senior clinical psychologists oversee all aspects of our services and processes.

We use the latest research and clinical evidence to guide therapy practices ensuring treatments are science backed and evidence based to priorotise patient safety at all times.

We regularly audit and evaluate the effectiveness of therapy sessions to understand outcomes and implement improvements where possible.

  • We triage and match members with the most effective approach for their individual needs and circumstances

  • We monitor outcomes with GAD-7 and PHQ-9 plus other measures where appropriate

  • We have robust safeguarding, supervisory and risk policies in place

Specialist therapy interventions

We have high levels of trauma expertise within the group with many of the practitioners trained in EMDR, including an EMDR consultant and several accredited EMDR practitioners

We also offer a range of other NICE recommended therapies

  • Eye Movement Desensitisation Reprocessing (EMDR)

  • Cognitive Analytic Therapy (CAT)

  • Schema Therapy

  • Compassion Focused Therapy (CFT)

  • Acceptance & Commitment Therapy (ACT)

  • Cognitive Behavioural Therapy (CBT)

  • Systemic / Couples Therapy

  • Psychodynamic Therapy

  • Dialectical Behavioural Therapy (DBT) skills

Our clinicians

Our clinical psychologists, counselling psychologists and psychotherapists have all worked in the NHS and have years of post-qualification experience

They’ve all specialised in a variety of areas of adult health and mental health. Some are also experts in working with children, adolescents and young people and their families
Learn more

Streamlined, secure
system

Our bespoke software and platform are designed to support and enhance the therapeutic process whilst remaining confidential and secure
Image may include: Caution icon

Lumo health is not a crisis support service. If you are experiencing a mental health emergency do not use this site. Please use these resources instead.